St Giles London – A St Giles Hotel

It was adequate for my needs. Basic room with clean toilet. Located near tcr Station. As only stayed a couple of nights I didn't ask for housekeeping, only requested change of towels

The location is great, price is affordable, but its a bit dirty, and the bed is not really comfortable

STAFF DISCRIMINATE ASIAN, HYGIENE WORST IN LONDON. DO NOT RECOMMEND!!!!! Good location but the hygiene and service are NOT ACCEPTABLE AT ALL. The room smelt mouldy but they covered with loads of perfume which will CAUSE ALLERGIES. I asked to change the room but the rest have SEVERE HYGIENE PROBLEMS. JUST THE BED ITSELF, I already found MOULDY PILLOWS, WEIRD STAINS AND WEIRD HUMAN HAIRS. I asked to change room again BUT the reception team was not happy that I was asking to change room again and again, despite that’s their fault of not holding an acceptable hygiene standard. Throughout the process, I FELT IGNORED AND DISCRIMINATED AS AN ASIAN GIRL WITH HIDDEN DISABILITY. The staff was not listening to my words and answering my questions throughout the process and they had very rudely asked me to stand aside and wait till the manager come back (and in the mean time, NONE OF THEM TRY TO CALL THE MANAGER, which meant I was there waiting endlessly with all my bags and luggages) THEY ARE VERY DISRESPECTFUL TO THEIR CUSTOMERS. THEY SHOWED THEIR BEST ATTITUDE TOWARDS WHITE COLOURED PEOPLE BUT NOT COLOURED PEOPLE.

Nice compact room. Lovely location. Close to everything. Lovely decor. Cleanliness could be improved. Stained bedsheet.

Booked a classic room and was upgraded to an club room, upgrade is an understatement as stayed in a classic room in the past and was much better than this room. This room was basic. The room was cold and when putting the heater/air conditioning unit on for heat it is so noisy that you can't keep it on over night so woke up a few times shivering. The shower took a long time to heat up and even then it was only warm. This room had no where to put bags without being in the way so only good if you have a small bag. I would of preferred not to have been upgraded to a club room on this occasion as I was so disappointed. Check in took over 10 minutes before being seen considering there were 3 people on reception and again with check out as there was no key drop was asked for room number that I was checking out from but wasn't asked if my stay was good or anything no good customer service. Seems like this hotel has gone down hill compared to my stay about 5 years ago.

Good location… many eateries around.. and shopping street.. but the stairs to the lobby will be quite tough for people with heavy luggages.